SAP Solution Manager
SAP Solution Manager
features and functions include:
- Implementation and upgrades of SAP Products
- Change control management
- Testing
- IT and application support
- Root cause analysis
- Solution monitoring
- Service-level management and reporting
- Service processing
- Administration
SAP Solution Manager Course Contents
- SAP Solution Manager Overview
Introduction to SAP
Solution Manager
Evolution of SAP Solution Manager
Need for SAP Solution Manager
Support for ITIL Process
Evolution of SAP Solution Manager
Need for SAP Solution Manager
Support for ITIL Process
- SAP Solution Manager Tools and functionalities
Overview of SAP Solution
Manager Functionalities in operation
- Installing SAP Solution Manager
Sizing
Hardware and Software Requirements
Installation Procedures
Hardware and Software Requirements
Installation Procedures
- Technical Configuration
Initial and Basic
Configuration
Creation of System Landscape
Generation of RFC destinations
Creation of logical component
Establish connection from satellite systems to solution manager system
Creation of System Landscape
Generation of RFC destinations
Creation of logical component
Establish connection from satellite systems to solution manager system
- Maintenance Optimizer
Overview of Maintenance
Optimizer
Configuration and use of Maintenance Optimizer
Configuration and use of Maintenance Optimizer
- Early Watch Alert
Overview of Early Watch
Alert function
SDCCN activation
Configuration Early Watch Alert session
SDCCN activation
Configuration Early Watch Alert session
- Monitoring in SAP Solution Manager
Overview of monitoring
concepts
Overview and Configuration of CCMS
Integrates solution manager system with CCMS
Solution Monitoring
Business Process Monitoring
Overview and Configuration of CCMS
Integrates solution manager system with CCMS
Solution Monitoring
Business Process Monitoring
- Service Desk
Overview of Service Desk
concepts
Basic configuration
Processing of a Service Ticket in the support organization
Create service desk message from satellite systems
Basic configuration
Processing of a Service Ticket in the support organization
Create service desk message from satellite systems
- Change Request Management
Overview of Change
Request Management
Overview of various elements of Change Request Management
Issue Management
Project Management
Overview of various elements of Change Request Management
Issue Management
Project Management
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