SAP IS Utilities Customer Care and Serviecs(ISU-CCS)
Regional Structures
- Purpose of regional structure
- Postal Regional structure
- Political Regional structure
- Company Regional structure
- Dependencies of Regional structures
Scheduling
Schedule Master Record
i.Parameter Record
ii.Portion
iii.Meter reading unit
iv.Creation of the above
Schedule Master Record
i.Parameter Record
ii.Portion
iii.Meter reading unit
iv.Creation of the above
Business Master Data
i.Business Partner
ii.Contract account
iii.Contract
iv.Creation of Business master data
i.Business Partner
ii.Contract account
iii.Contract
iv.Creation of Business master data
Technical Master data
i.Connection Object
ii.Premise
iii.Installation
iv.Creation of Technical master data
i.Connection Object
ii.Premise
iii.Installation
iv.Creation of Technical master data
Device Installation
i.Technical Installation of the Device
ii.Billing related installation of the Device
iii.Full installation of the Device
i.Technical Installation of the Device
ii.Billing related installation of the Device
iii.Full installation of the Device
Move-in & Move-out
- Move-in Introduction
- Move-in Business scenario
- Move-in Processing
- Changes to contract data during Move-in
- Allocation of Contract to installation
CIC Configuration
● CIC Terminology
● CIC Profile: Framework and Compnents
● CIC Customizing: Create Framework
● CIC Visible Compnents
● CIC Customizing: Assign Visible compnents to slots
● CIC Hidden Components
● CIC Customizing: Assign Hidden components to slots
● CIC Customizing: Assign Framework and Component profiles in the CIC profile
● CIC Customizing: Assign CIC Profile to an organizational level in organization management
● Organizational Plan
● CIC Organizational Structure
● Allocate the CIC Profile in the Organizational Plan
● Assigning a CIC Profile to a user id
● Starting the CIC.
● CIC Terminology
● CIC Profile: Framework and Compnents
● CIC Customizing: Create Framework
● CIC Visible Compnents
● CIC Customizing: Assign Visible compnents to slots
● CIC Hidden Components
● CIC Customizing: Assign Hidden components to slots
● CIC Customizing: Assign Framework and Component profiles in the CIC profile
● CIC Customizing: Assign CIC Profile to an organizational level in organization management
● Organizational Plan
● CIC Organizational Structure
● Allocate the CIC Profile in the Organizational Plan
● Assigning a CIC Profile to a user id
● Starting the CIC.
Navigation and
Application Area
● IS-U Navigator Structure
● Customizing Navigation Area
● Data Environment for the Navigation Area
● Customizing Navigation Area: Context Menu
● Data and Documents in the Navigation Area
● CIC Application Area
● Customizing Application Area
● Defining HTML Calls
● HTML Configuration
● Customer Overview
● Customer Contact
● IS-U Navigator Structure
● Customizing Navigation Area
● Data Environment for the Navigation Area
● Customizing Navigation Area: Context Menu
● Data and Documents in the Navigation Area
● CIC Application Area
● Customizing Application Area
● Defining HTML Calls
● HTML Configuration
● Customer Overview
● Customer Contact
Front Office Process
● Definition
● Example
● Data flow of front office processes
● Data Export and Data Import
● Action Box Call: Data flow
● Data flow clipboard
● Data flow Context Menu
● Definition
● Example
● Data flow of front office processes
● Data Export and Data Import
● Action Box Call: Data flow
● Data flow clipboard
● Data flow Context Menu
Disconnection/
Reconnection
● Business Scenario
● Process of Disconnection and Reconnection
● Disconnection Triggers
● Disconnection Document and Reference object
● Disconnection Document Component
● Confirm Disconnection Order
● Contract Specific Disconnection
● Create Disconnection Document: Example
● Customizing Processing Variant
● Business Scenario
● Process of Disconnection and Reconnection
● Disconnection Triggers
● Disconnection Document and Reference object
● Disconnection Document Component
● Confirm Disconnection Order
● Contract Specific Disconnection
● Create Disconnection Document: Example
● Customizing Processing Variant
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